Managing communication knowledge and information Essay

Londons Heathrow is 1 of the worlds busiest airports. It is apply by over 82 airlines flying to 180 destinations (in 85 countries) worldwide. The airport has five passenger terminals and a cargo terminal. In the 1950s, Heathrow had six runship finishal, now it has good two parallel run ship focussing running eastwest of the airport. Heathrow has witnessed hale growth over recent decades, currently handling ab bring out 72.3 million passengers and over 477,000 flights a grade comp atomic number 18d to around 48 million passengers and 427,000 flights a year in 1996. In the absence of any outgrowth in runway faculty, this growth has resulted in Heathrows runways operating at around 98% force compargond to its main European competitors which operate at around 75% capacity, leading to extendd delays, lower resiliency and fewer destinations served.As the UK continues to face the challenge of airport capacity, Heathrow is considered the most deliverable solution because it buil ds on one of the UKs strongest national assets. Over the last decade since 2003, 11bn has been spent on making Heathrow world-class, with the award-winning net 5 and the new Terminal 2 (The Queens Terminal which opened in June 2014). thither are separate several reasons why Heathrow is best placed to deliver more jobs, more exports, handicraft opportunities and air travel options for passengers. For example, the centre of economic gravity is to the west of London.There are 120 of the UKs top 300 company HQs located at heart a 15 mile radius of Heathrow, compared to just 16 within 15 miles of Gatwick. Several businesses are located tight fittingr to Heathrow as they recognise the greater long-haul connections and surface inlet it has making it easier for them to do business around the globe. The Thames Valley area, for example, has 60% more world(prenominal) businesses than the national UK average, 100% more US businesses and 260% more Japanese businesses. Heathrow result su stain more UK businesses go global with a third runway as it already carries more freight exports and imports than every other UK airport combined, and cargo facilities depart be doubled as a result of this plan.However, Heathrow authorities attain faced a big problem, whether to build a new airport (option 1) or to increase the capacity of the existing one by building the tertiary runway and a sixth terminal (option 2). The countenance option require less investment and is potentially easier to accomplish, but holds more political and kindly support and agreements as there are many stakeholders with different views about the proposal of a tertiary runway. On one side there are economic benefits, on the other side are considerations involving the environmental impact, increasing noise level and discontent of the people, particularly those living on the area close to the airport.The Airports Commission has been tasked with recommending the best way forward on the UK airport c apacity issue. (Adapted from www.heathrowairport.com/about-us/, 2014) You have been recruited as a advisor to provide some contributions to the members of the Airports Commission, who have been tasked to publish a detailed report with recommendations that will help the Heathrow authorities in finding the best way forward on the 3rd runway plans to increase the airport capacity at Heathrow. Your conversation skills, to a lower placestanding of information needs and companionship management will be crucial for you to be effective in this role. Note This scenario is for Task 1 and Task 2 that cover Learning Outcomes LO1 and LO2.Dr Knowledge MpofuSeptember 2014 SemesterAssignment TasksTask 1 Assessing information and experience needsBased on Scenario for Task 1 and Task 2, you are expected to AC1.1 Discussthe range of decisions to be taken by the Heathrow Authorities and ManagementGuidelines Your answer should discuss the various possible decisions that keep be taken by the Heathr ow authorities in dealing with the issue highlighted in the scenario. AC1.2 Examine the information and fellowship needed to escort effective decision taking based on the scenarioGuidelines In your answer to this question, you need to think about, and give examples of, the different types of information and knowledge needed by Heathrow authorities in entrap to ensure effective decision making in this case. The examples of types of information and knowledge you can give whitethorn be of different forms that include qualitative (descriptive information), quantitative (statistical data), official and unofficial information, policy and opinion, tacit and denotative knowledge.AC1.3 Assess interior and external sources of information and run intoing based on the scenarioGuidelines Your answer should clearly pick out the key sources of information that can help Heathrow authorities. These sources might include internal and external stakeholders of the company, formal and cosy sourc es, team workers and customers. It will be useful to give examples in your answer.Task 2 Stakeholders, Personal networking and Decision-making surgical process Based on Scenario for Task 1 and Task 2, you are expected to AC2.1 Identify both internal and external key stakeholders of Heathrow airport who should be multiform in the decision-making process in the issue highlighted in the scenario.AC2.2 apologize how Heathrow authorities can make contact with their internal and external stakeholders, and develop business relationships.AC2.3 Explain how Heathrow authorities can involve the set stakeholders in the decision-making process, as attach.Guidelines Your answer should explain the possible ways through whichHeathrow authorities can connect, interact or share some ideas with some of the identified stakeholders of the brass section in order to develop business relationships with them. In addition, explain how these identified stakeholders can be involved in the decision-making process with a view to finding the best way forward on the 3rd runway plans to increase the airport capacity at Heathrow.AC2.4 In your role as a consultant in this case, design strategies for improving personal networking and involvement of stakeholders in the decision-making process based on the scenario and, (AC1.4) unfreeze your recommendations for betterment. Guidelines Your answer should mention and describe possible ways (strategies) which you could use to improve your personal networking or connections with the identified stakeholders and involve them in discussions and decision-making processes based on the scenario. Any relevant approaches, illustrations or diagrams can be used in designing the strategies for improving networking and stakeholder participation in decision-making process (AC2.4), and your recommendations for improvement should be clearly reassert to meet the assessment criteria AC1.4 as well.In this task, you will need to select and analyse the communicati on processes in an organisation which you are familiar with. In your selection of the organisation, make sure you will have access to both internal and external communication processes used by that organisation.Other students and lecturers will be fire to learn about the communication processes from your selected organisation. You are aware that you will need to find effective ways of communicating this to your colleagues and lecturers. In particular, you recognise that effective communication helps to improve relationships at work and other cordial situations by deepening your connections to stakeholders and improving teamwork, decision-making and problem solving for the success of an organisation.Based on Scenario for Task 3, you are expected toAC3.1 Report on existing processes of communication that you have researched and observed in your selected organisation(i) surrounded by management and employees(ii) between the organisation and its customersGuidelines Your answer should clearly show evidence of some research carried out to identify the different information engineering science (IT) systems used within the organisation for communication purposes. The answer should as well as show how people within the organisation meet or make up platforms for sharing ideas and decision-making. These opportunities for meetings could be integrated and coordinated, planned, face-to-face, formal and informal.AC3.2 Design ways to improve the appropriateness of the communication processes (that you have identified in AC3.1 above).Guidelines In designing the ways to improve the appropriateness of the communication processes, your answer may include some relevant illustrations or diagrams and specifying the IT systems involved in the process.AC3.3 Explain how the improvements to the ways and IT systems (that you have suggested above in AC3.2) can be implemented to ensure greater integration of systems of communication in the organisation.AC3.4 Based on Scenario for Tas k 3, create a personal plan to improve your own communication skills. A self-reflective summary is also be needed in this part of the task.Use the following guidelines to help you in preparing and creating an effective personal communication development plan(i) Identify five communication skills relevant to your role These could be classified under verbal, non-verbal and written communication skills.(ii) Identify three strengths in your communication skills, and describe how each strength will enable you to be more effective or achieve in your role.(iii) Identify three weaknesses in your communication skills and describe how each weakness can be improved.(iv) Create your own Action project using a SMART Objective technique Guidelines Your Action plan should include the followinga. At least three SMART objectives that can be followed to improve your own personal communication skillsb. limited actions that can be taken to address each objectivec. Possible barriers for each objective , and how you think the challenges can be addressedd. Resources and/or support required to achieve each objectivee. Time dental plate When you expect each objective to be achieved? (v) Produce a Self-Reflective SummaryGuidelines Finally, you are required to produce a Self-reflective summary on how you think the production of your Personal Communication Development formulate has helped you to understand your communication skills, and how to improve them. Your self-reflective summary may also includeInformation on how useful you prove the techniques applied in this task (e.g Skills Audit table, SWOT analysis and Action plan based on SMART objectives).How helpful do you think the process of developing your Personal Communication Development Plan has been, and how this may be useful for you in the future. Task 3 covers assessment criteria AC3.1, AC3.2, AC3.3 and AC3.4 under LO3Task 4 Improving Access to Systems of Information andKnowledgeScenario for Task 4You are an Information Syst ems development specializer working for a Knowledge Management company in London. You have been hired by a University in London to produce information systems that could be used by registry and both students and lecturers in supporting their dogma and learning. In this role, you will produce technology systems which will specifically help the University to improve collection, formatting, storage and dissemination of information and knowledge, and assist in improving access to these resources for the benefit of the stakeholders of the university. Based on the Scenario for Task 4, you are expected toAC4.1 Report on existing approaches to the collection, formatting, storage and dissemination of information and knowledge to support the teaching and learning at the University.Guidelines Your answer should identify and explain how different information technology systems (IT) and other approaches which are used by the University particularly for collection, formatting, storage and disse mination of information and knowledge ready(prenominal) to support their teaching and learning process. In your answer, you may also think about approaches that help to ensure the knowledge and information available within the University to their students is consistent, reliable, current, valid, legal and kept safely and confidential.AC4.2 Carry out appropriate changes to improve the collection, formatting, storage and dissemination of information and knowledge involving the teaching and learning at the University.Guidelines Your answer should suggest possible changes that can be done toimprove the collection, formatting, storage and dissemination of information and knowledge at the University. You may think about better ways to handle knowledge and information, including how these could be displayed and disseminated to students, lecturers and other stakeholders within and outside the University while ensuring that the information is consistent, reliable, current, valid, legal and kept safely and confidential. AC4.3 Suggest one possible way (strategy) which you think can be used more effectively to improve access to information and knowledge for students, lecturers, management, employees and other stakeholders within and outside the University. Your answer should highlight some possible benefits of creating a way which can be used to increase access to information and knowledge that help in supporting the teaching and learning at the University.